ALL returns/exchanges must have order number/name/address inside.
Please include a note stating exactly what your instructions are once we receive the item ie Refund/Exchange and please state your Name & Order number.
Your return is your sole responsibility until it actually reaches us, therefore we strongly recommend sending your item tracked or at least SIGNED FOR
Please email - firstname.lastname@example.org
Please check your product(s) on the day they are delivered to you and inform us immediately if theres a problem.
Orders brought with a discount code or in the sale are non refundable and will be given a credit note.
Refunds/Exchanges in the UK will only be given for 5 days from when the product has arrived with you.
Refunds/Exchanges from outside the UK, products must arrive back with us unworn and at your own postage cost.
We reserve the right to charge £2 for any bag that is given back to us that is unfit for purpose.